Our policy lasts 45 days and the customer is responsible for shipping return fees. If 45 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Refund request because of the long delivery time and the change of mind is not accepted. If you did not receive your order, please tell us, we will resend it to you at no cost, or give you a full refund.
A return must be approved from our customer support team first before giving a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you incorrectly input your shipping address resulting in a delivery problem, we are not at fault. You must assume additional shipping, handling, and a restocking fee to reship your order. A full refund will not apply if a customer incorrectly inputs their shipping address!
Please note the following terms:
- If your order arrives damaged, we will replace your order. Evidence must be provided to show it was damaged.
- If the item is significantly different than described or shown on the site, you can tell us for a refund. Evidence must be provided.
- We cannot issue a refund or receive a return due to the wrong size/quantity/variant/color/material that you've chosen when you placed an order.
- Acewonders also does not provide a refund for products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) :
1. Any item not in its original condition is damaged or missing parts for reasons not due to Acewonders error.
2. The customer has entered the wrong shipping details when making the order and the order has already been shipped out.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
NOTE: ALL EXCHANGES AND COMPLIMENTARY REPLACEMENTS ARE FINAL SALES NO REFUNDS.